Executive, Customer Care
Ipoh 1 Branch
Location
No. 22 & 22A, Persiaran Kuala Kangsar 1, Taman Wing Onn, Jalan Kuala Kangsar, 30010 Ipoh, Perak
Closing Date
30 Nov 2022
Responsibilities
To act as a middle person between the company and customers in resolving customer complaints effectively and professionally
Assisting superior in providing excellent customer service
Provide feedback and monitor the progress/status of customer complaints cases
Prepare weekly and monthly report
Ensure customer lounge and outlet area is always clean, need and tidy
Responsible in preparing refreshments for customers
Responsible in decorating the outlets on any festive/promotion events
Requirements
Bachelor degree in related field with a minimum of 2 years experience
Experienced in customer is added advantage
Pleasant personality, tactful, organized, multitask and good interpersonal skills
Self motivated with strong sense of responsibility and confidentiality
Proactive with sense of urgency
Able to do other tasks given
Able to work during over time or weekend (if required)
Can communicate effectively both orally and writing in a business environment