Responsibilities

• Provide technical support for plant (factory) systems by resolving reported issues in a timely and efficient manner.
• Analyze recurring incidents and service requests, offering recommendations to enhance system performance and reduce downtime.
• Conduct regular monitoring of IT hardware and inventory to ensure optimal functionality and readiness.
• Maintain up-to-date and accurate records of incident tickets and service requests in the ServiceDesk system.
• Delivery first-level troubleshooting support to ensure maximum uptime and seamless operation of IT network systems.

Requirements

• Diploma in Computer Science or any equivalent
• Knowledgeable in IT processes
• Independent and good problem-solving skills.
• Good communication skills (verbal and written)
• Proficient in MS Office