Responsibilities

• To be in charged for accident and breakdown cases and other operational matters under car subscription service.
• To be responsible in risk mitigation project to ensure business operating smoothly while enhancing customer experience .
• To perform PDCA analysis upon new initiatives introduction and presented to the Head of Department.
• To update clients on the car servicing progress according to the guideline.
• To identify challenges and issues at outlets to ensure customer satisfaction excellence.
• To be responsible in proposing improvement as countermeasure plans and way forward.

Requirements

• Hold Bachelor Degree in related course.
• Possess excellent analytical and problem-solving skill.
• Has good communication skills, presentation, negotiation and persuasive.
• Highly committed and able to work in fast paced environment and meet tight schedules.
• Self-motivated, team player with strong sense of responsibility and confidentially.
• Ability to interact with people at all levels.
• Proficient in English & Bahasa Malaysia (oral & written).