Responsibilities

• To act as a middle person between the company and customers in resolving customer complaints effectively and professionally
• Provide feedback and monitor the progress/ status of customer complaints cases
• Prepare weekly and monthly report on customer complaint
• Handle customer’s appointment and monitor the utilisation of test drive car
• Ensure customer lounge and outlet area is always clean, need and tidy
• Responsible in preparing refreshments for customers
• Responsible in decorating the outlets on any festive/ promotion events

Requirements

• Bachelor degree customer service, business admin or equivalent with a minimum of 2 years experience
• Experienced in customer service is added advantage
• Proficient in English & Bahasa Malaysia, oral & written
• Able to work in team, multitasking and priorities assigned simultaneously
• Able to work independently and under tight schedules
• Good interpersonal skills, energetic, enthusiastic, independent & pro-active
• Computer literate