Responsibilities

• To act as a middle person between the company and customers in resolving customer complaints effectively and professionally
• Assisting superior in providing excellent customer service
• Provide feedback and monitor the progress/status of customer complaints cases
• Prepare weekly and monthly report
• Handle customer’s appointment and monitor the utilisation of test drive car
• Ensure customer lounge and outlet area is always clean, need and tidy
• Responsible in preparing refreshments for customers
• Responsible in decorating the outlets on any festive/promotion events

Requirements

• Posses a Diploma qualification in any discipline
• Pleasant personality and able to communicate well (English and Bahasa Malaysia) with all levels of people
• Creative in problem solving and showroom decoration especially on festive season and customer day
• A team player
• Computer literate
• Customer oriented