Customer Relation Assistant
JB 5 Service Centre
Location
Lot 918, 18KM Jalan Kota Tinggi,81800 Ulu Tiram, Johor Bahru, Johor.
Closing Date
31 Oct 2016
Responsibilities
To act as a middle person between the company and customers in resolving customer complaints effectively and professionally
Assisting superior in providing excellent customer service
Provide feedback and monitor the progress/status of customer complaints cases
Prepare weekly and monthly report
Handle customer’s appointment and monitor the utilisation of test drive car
Ensure customer lounge and outlet area is always clean, need and tidy
Responsible in preparing refreshments for customers
Responsible in decorating the outlets on any festive/promotion events
Requirements
Posses a Diploma qualification in any discipline
Pleasant personality and able to communicate well (English and Bahasa Malaysia) with all levels of people
Creative in problem solving and showroom decoration especially on festive season and customer day
A team player
Computer literate
Customer oriented