Responsibilities

• To act as a middle person between the company and customers in resolving customer complaints effectively and professionally
• Assisting superior in providing excellent customer service
• Provide feedback and monitor the progress/status of customer complaints cases
• Prepare weekly and monthly report
• Handle customer’s appointment for service in service outlet
• Ensure customer lounge and outlet area is always clean, need and tidy
• Responsible in preparing refreshments for customers
• Responsible in decorating the outlets on any festive/promotion events

Requirements

• Bachelor degree in related field with a minimum of 2 years experience
• Experienced in customer is added advantage
• Pleasant personality, tactful, organized, multitask and good interpersonal skills
• Self motivated with strong sense of responsibility and confidentiality
• Proactive with sense of urgency
• Able to do other tasks given
• Able to work during over time or weekend (if required)
• Can communicate effectively both orally and writing in a business environment
• Proficient in English & Bahasa Malaysia, oral & written