Responsibilities

• Customer Retention - Data Analytics & Monthly Report
• UFirst Membership program processing
• Participate in ground activities e.g. engagement events & recruitment activities (Local & Outstation)
• Redemption processing as per SOP, including database update & posting
• The request & complaint from customer from all channel - to escalate as per SOP & target timeline
• Ensures customer satisfaction and appropriate follow - through the SLA & SOP
• To maintain god filing system for smooth data retrieval

Requirements

• Strong computer knowledge i.e. Microsoft Excel, Words, Power point
• Able to multi-task & to undertake any ad-hoc assignments assigned by management
• Excellent communication skills (Malay & English)
• Patient & independent
• Attention to details