Customer Care Executive
Penang Service Centre
Location
No 132 E, Jalan Patani, 10150 Georgetown, Pulau Pinang
Closing Date
30 Jun 2018
Responsibilities
To act as a middle person between the company and customers in resolving customer complaints effectively and professionally
Assisting superior in providing excellent customer service
Provide feedback and monitor the progress/status of customer complaints cases
Prepare weekly and monthly report
Handle customer’s appointment for service in service outlet
Ensure customer lounge and outlet area is always clean, need and tidy
Responsible in preparing refreshments for customers
Responsible in decorating the outlets on any festive/promotion events
Requirements
Bachelor degree in related field with a minimum of 2 years experience
Experienced in customer is added advantage
Pleasant personality, tactful, organized, multitask and good interpersonal skills
Self motivated with strong sense of responsibility and confidentiality
Proactive with sense of urgency
Able to do other tasks given
Able to work during over time or weekend (if required)
Can communicate effectively both orally and writing in a business environment
Proficient in English & Bahasa Malaysia, oral & written