Responsibilities

• Act as a middle person between the company and customers in resolving customers issues effectively and professionally
• Assist in providing excellent customer service
• Conduct follow-up call and internal survey with our customers to collect feedback on SSI and related matters
• Handle customer’s service appointment
• Provide feedback and monitor the progress or status of cases
• Prepare weekly and monthly report
• Make sure customer lounge and outlet area is always clean, need and tidy

Requirements

• Posses Diploma in related discipline
• Proficient in English & Bahasa Malaysia, oral & written
• Knowledgeable & experienced in customer is an added advantage
• Good interpersonal skills, energetic, enthusiastic, independent & pro-active
• A team player
• Computer literate