Customer Care Executive
Alor Setar Service Centre
Location
No 56, Persiaran Timur, Kawasan Perusahaan Mergong, Barrage Phase 2B, Jalan Tunku Abdul Rahman, 0515
Closing Date
28 Feb 2019
Responsibilities
To act as a middle person between the company and customers in resolving customer complaints effectively and professionally
Assisting superior in providing excellent customer service
Provide feedback and monitor the progress/status of customer complaints cases
Prepare weekly and monthly report
Handle customer’s appointment for service in service outlet
Ensure customer lounge and outlet area is always clean, need and tidy
Responsible in preparing refreshments for customers
Responsible in decorating the outlets on any festive/promotion events
Requirements
Bachelor degree in related field with a minimum of 2 years experience
Experienced in customer is added advantage
Pleasant personality, tactful, organized, multitask and good interpersonal skills
Self motivated with strong sense of responsibility and confidentiality
Proactive with sense of urgency
Able to do other tasks given
Able to work during over time or weekend (if required)
Can communicate effectively both orally and writing in a business environment
Proficient in English & Bahasa Malaysia, oral & written