Customer Care Executive
Kluang Branch
LocationKluang Branch
Closing Date31 May 2019
Responsibilities
- To act as a middle person between the company and customers in resolving customer complaints effectively and professionally
- Assisting superior in providing excellent customer service
- Provide feedback and monitor the progress/status of customer complaints cases
- Prepare weekly and monthly report
- Ensure customer lounge and outlet area is always clean, need and tidy
- Responsible in preparing refreshments for customers
- Responsible in decorating the outlets on any festive/promotion events
Requirements
- Bachelor degree in related field with a minimum of 2 years experience
- Experienced in customer is added advantage
- Pleasant personality, tactful, organized, multitask and good interpersonal skills
- Self motivated with strong sense of responsibility and confidentiality
- Proactive with sense of urgency
- Able to do other tasks given
- Able to work during over time or weekend (if required)
- Can communicate effectively both orally and writing in a business environment