Responsibilities

• Resolve customer complaints effectively and professionally
• Provide excellent customer service and maintain good rapport with customer
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• supporting and successfully implementing Customer Service (CS) activities
• Coach and brief CS matters to service personnel periodically or as and when needed
• A key person who implement and monitor CS activities or action plan at service centre

Requirements

• Bachelor of Customer Service Management and related field with a minimum of 2 years experience
• Pleasant personality, tactful, organized, multitask and good interpersonal skills
• Self motivated with strong sense of responsibility and confidentiality
• Be proactive and assertive
• Able to work during over time or weekend (if required)
• Proficient in English & Bahasa Malaysia, oral & written