Responsibilities

• 1. To manage EV related customer complaints and issues
• 2. Act as contact person for EV case management, ensuring clear communication and proper follow-up
• 3. To coordinate closely with relevant departments to resolve cases effectively
• 4. Prepare reports, summarize and analysis of EV cases

Requirements

• 1. Bachelor’s degree in business administration or any related field
• 2. Proficient in Microsoft Office
• 3. Strong communication (verbal & written), coordination and stakeholder management skills
• 4. Customer - centric mindset with a proactive approach
• 5. Problem - solving and conflict resolution abilities
• 6. Time management and ability to handle multiple priorities
• 7. Team collaboration and cross-functional working capability